BlueWave Computing is a full service Atlanta Technical Support for small
and medium-sized businesses. From serving as an additional resource to the
inside IT department to functioning as the full IT department for our clients,
BlueWave Computing has several options that will meet the needs of any company.
Atlanta Technical Support
BlueWave Computing is an end-to-end IT solutions provider, executing systems
integration, migration, and convergence for the small and medium-sized company.
We help reduce the cost of ownership for IT infrastructure support and optimize
performance and productivity through added enterprise stability, security,
and scalability. By aligning ourselves closely with the goals of the business,
BlueWave Computing incorporates a strategic IT infrastructure suited specifically
for the client's environment.
BlueWave Computing's client base consists
of many vertical industries including, but not limited to, law offices, healthcare,
associations, engineering firms, manufacturers, and service providers. The
typical client has between twenty and 200 computers with some clients as
small as 5 and as large as several hundred employees. BlueWave Computing
prides itself on not pushing any particular technology. Instead of putting
clients on the "bleeding edge of technology" BlueWave Computing
helps its clients find appropriate solutions to maximize their IT investment.
The aim of the company is to provide solutions to the client that will enable
them to maximize the use of their existing equipment and incorporate the
best suite of technologies available to help business goals. BlueWave Computing
realizes that technology is a means to deliver business solutions. Therefore,
BlueWave Computing trains their engineers in niche products to provide solutions
that meet the clients' technology platforms. Our engineers are college educated
and Microsoft Certified. Our entire organization is recognized as a Microsoft
GOLD Certified Partner, a designation that indicates that BlueWave
has achieved the highest level of certification and passed Microsoft's rigorous
qualification process which includes training, testing, and customer references.
BlueWave Computing's Key Differentiators
- Month-to-month contracts
- 95% Annual Client Retention Rate
- 2-4 hour Guaranteed Response Time
- Large Engineering Staff - Currently at 22 engineers & hiring more!
- Help Desk - Run by the same engineers that go onsite
- Remote Support - 90% of issues can be handled remotely
- Onsite Support
- Roll Over Hours - Up to 3 months
- College Educated Engineers - 80% graduated from Georgia Tech
- Microsoft Certified Engineers
- Real-Time Reporting - gives you the ability to measure our performance
- Documentation at Your Fingertips - passwords, setup, configurations,
etc.
- 24/7 Remote Monitoring
- Quarterly Preventive Maintenance - Free of charge under support contract
- Ability to Manage Your IT Budget Effectively
- Knowledge Base on Your Network Environment - problem & resolution for
each issue
- Quality Assurance Program - so that we can constantly improve our service
- Web-Based Portal to Invoices, Assets and Monitoring Statistics
- Online Chat With Engineers
- SpamBlaster Option
- Dedicated Support Coordinator Option
- CrashGuard Service Option
- BackTrack Option - provide backups so you don't have to
- 7*24 Support Option
- Onsite Engineer Option
- Ability to use support hours toward custom programming or CIO planning.
- Bonus program for engineers based on quality of work and feedback from
clients
- Competitive Pricing
