BlueWave Computing, Inc.
IT Support Services  
BlueWave Computing is a full service IT department for small and medium-sized businesses. From serving as an additional resource to the inside IT department to functioning as the full IT department for our clients, BlueWave Computing has several options that will meet the needs of any company.

BlueWave helps client by:
IT Support Services
Since your computer environment is a critical component to Company operations and growth, BlueWave's outsource computer services will provide a much greater value than simply responding to crisis-driven needs. Our experience in helping companies achieve business goals through planning and execution of their technology investments, along with our consistent IT service programs, ensures delivery of a reliable and secure network environment. Further, our commitment to our clientele assures you of a clearly defined, coordinated delivery during times of convergence with telecom and third-party software providers.
  • Making IT predictable
  • Being the one point of contact for all of your network needs
  • Fulfilling the need for reliable technical guidance
  • Providing product alternatives and impact
  • Helping increase current capabilities
  • Saving money through a consistent service program
BlueWave Computing's Key Differentiators
  • Month-to-month contracts
  • 95% Annual Client Retention Rate
  • 2-4 hour Guaranteed Response Time
  • Large Engineering Staff - Currently at 22 engineers & hiring more!
  • Help Desk - Run by the same engineers that go onsite
  • Remote Support - 90% of issues can be handled remotely
  • Onsite Support
  • Roll Over Hours - Up to 3 months
  • College Educated Engineers - 80% graduated from Georgia Tech
  • Microsoft Certified Engineers
  • Real-Time Reporting - gives you the ability to measure our performance
  • Documentation at Your Fingertips - passwords, setup, configurations, etc.
  • 24/7 Remote Monitoring
  • Quarterly Preventive Maintenance - Free of charge under support contract
  • Ability to Manage Your IT Budget Effectively
  • Knowledge Base on Your Network Environment - problem & resolution for each issue
  • Quality Assurance Program - so that we can constantly improve our service
  • Web-Based Portal to Invoices, Assets and Monitoring Statistics
  • Online Chat With Engineers
  • SpamBlaster Option
  • Dedicated Support Coordinator Option
  • CrashGuard Service Option
  • BackTrack Option - provide backups so you don't have to
  • 7*24 Support Option
  • Onsite Engineer Option
  • Ability to use support hours toward custom programming or CIO planning.
  • Bonus program for engineers based on quality of work and feedback from clients
  • Competitive Pricing

 


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